WCA workflow software

WCA claims, from first report to final payout.

ClaimConnect gives HR, treating doctors, and claims administrators one shared record for a WCA case — intake, medical certification, statutory forms, and the compensation math, all in one place, each role seeing exactly what it should.

Two workers in hard hats reviewing a job together on site

About

Built to get WCA claims completed — and companies reimbursed

Every WCA claim represents more than paperwork. It represents money a company may be entitled to recover — but only if the right documents are submitted, the right steps are followed, and the claim keeps moving.

Too often, claims stall somewhere between HR, the employee, healthcare providers and administrators. A missing document, an unanswered follow-up or an unclear handover can delay reimbursement for months — or leave a valid claim unresolved altogether.

ClaimConnect was built around the actual WCA workflow, giving companies a clear view of every claim from first report to final outcome. It shows what is outstanding, who needs to act, and where each claim sits — so fewer cases fall through the gaps and reimbursement doesn't get lost in the process.

Because a claim isn't complete until the company gets paid.

Walkthrough

Follow one claim from injury to payout

Click through the steps, or let it play — this is the same flow HR, the treating doctor, and the WCA office each see their part of.

The claim begins
!
An injury happens at work.
Step 1 — Report
New case
Sipho Dlamini
SA Rugby
Create case
HR opens ClaimConnect and logs the case.
Step 2 — Notify
New case assigned — Sipho Dlamini
Tap to open and complete the medical section
The treating doctor is notified instantly.
Step 3 — In parallel
Doctor · Medical intake
Diagnosis captured
Sick note issued
Capacity assessed
HR · HR intake
Employment confirmed
Earnings captured
Banking details added
Doctor and HR complete their sections in parallel.
Step 4 — Evidence
WCA document checklist
Certified employee ID
Uploaded
Employer incident report
Uploaded
Employer absence confirmation
Uploaded
Bank statement
Uploaded
Consent & declaration
Uploaded
Every required document is uploaded and tracked.
Step 5 — Submit
WCA
Offices
The complete claim pack goes to the WCA office.
Step 6 — Track
Case dashboard● Live
Sipho Dlamini
SA Rugby
T. Nkosi
WCA
In review
S. van der Merwe
Contract
Awaiting documents
R. Botha
WCA
Every case stays visible on one dashboard, start to finish.
Step 7 — Resolve
R 12,450
✓ Case closed — paid
Claim assessed. Payout complete.
Step 8 — Analytics
Case analytics
Total claims
128
Total amount claimed
R 1,842,300
Avg. days of work lost
18.2 days
Avg. TTD duration
24 days
Avg. time to submission
2.1 days
How many claims are open — and how much is being recovered.
ClaimConnect
From injury to payout — tracked, notified, resolved.

Dashboard

Every open case, ranked by what needs you next

One live board triages the whole caseload automatically, so the cases at risk of slipping surface on their own — nobody has to go looking, and everyone only ever sees their own part of it. Click a case to see why it's flagged.

Flagged the moment the deadline passed — before anyone has to go looking for it.

Completeness engine

The same definition of "done," checked in every place

ClaimConnect always knows what's missing, due soon, or on file for a case — across HR intake, medical records, sick notes, and every supporting document — because the dashboard badge and the case's own checklist read from the same source.

Expected, not yet captured.

Role-based access

Everyone sees exactly their part of the case

Access follows the person, not a menu setting — scoped by role, by organisation, and down to individual fields, so sensitive information is only ever visible to the people who genuinely need it. Every login is verified, for every role, on every case.

HR

Everything needed to manage the case, without touching medical detail that isn't theirs to see.

Doctor

The full clinical picture for their patient — nothing about pay, banking, or HR admin.

Claims administrator

The complete case, end to end, for oversight and sign-off.

Compensation analytics

Compensation calculated correctly, every time

ClaimConnect automatically calculates compensation in line with the statutory formula, applying the relevant rules consistently across every case.

Applied automatically on every case — no one has to remember it.

Built into the calculation — so your team doesn't have to interpret the formula or remember each adjustment.

Consistent calculations. Clear compensation. No manual guesswork.

Want to see it running on a real caseload?

Get in touch and we'll walk through the workflow for your organisation's specific claim types.

Email hello@claimsconnect.online